Shipping policy

Thank you for shopping with WAGEC! This policy explains our shipping methods, costs, and delivery timeframes.

Order Processing

•       Processing time: Orders are processed within 3–5 business days (Monday–Friday, excluding public holidays).

•       Order confirmation: You will receive an email confirmation when your order is placed

•       Dispatch notification: You will receive a shipping confirmation with tracking details when your order ships

Shipping Methods & Estimated Delivery Times

Domestic (Australia)

•       Standard Shipping: 5–10 business days

Note: Delivery times are estimates and may vary depending on your location and carrier conditions.

International Shipping

We do not offer international shipping.

Shipping Costs

Shipping costs are calculated at checkout based on:

•       Delivery address

•       Package weight and dimensions

The exact shipping cost will be displayed before you complete your purchase.

Order Tracking

All orders are sent with tracking. Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also contact us at shop@wagec.org.au for updates on your order.

Delivery Issues

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occasionally occur due to carrier issues, weather, or high-volume periods. If your order is significantly delayed, please contact us and we will investigate with the carrier.

Lost or Missing Packages

If your package appears lost or has not arrived within the expected timeframe, please contact us within 30 days of your order date. We will work with the carrier to locate your package or arrange a replacement or refund.

Damaged in Transit

If your order arrives damaged, please take photos and contact us immediately at shop@wagec.org.au. We will arrange a replacement or refund at no additional cost to you.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error after placing your order, contact us immediately and we will try to update it before dispatch.

PO Boxes

We can ship to PO Boxes within Australia using Australia Post services.

Returns & Refunds

For information about returns and refunds, please see our Refund & Returns Policy.

Virtual Products

All virtual products (Digital Gift Cards) will be sent to the email address you specify at checkout.

Contact Us

For shipping enquiries, please contact:

•       Email: shop@wagec.org.au